Shipping Information

Where’s my order?

Your order goes through the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Shipment Confirmation and Delivery Status Notification.

1. Order Confirmation 2. Shipment Confirmation 3. Order Delivered

How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en.

Please allow 1-2 business days for tracking information to be available.

How long does it take to receive my order, and how much will it cost to ship?

• Processing Time: All orders are processed within 3 business days. It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it and ship out.
• Shipping Time: You will receive your order from 7 – 12 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed.
  If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
• Shipping Cost:
  • Standard Shipping: $6.99 per order.
  • Free Standard Shipping on Orders Over $49

What if the package doesn’t arrive?

If you don’t get your package 30 days after it was shipped, please contact us at contact@mail.bbyone.com. We’ll either resent a new one to you or give you a full refund.

💬 Need Help? We’re Here for You

 

If you have any questions or concerns about your order, feel free to message us. Our customer service team is happy to assist you and will personally follow up on your order to ensure it gets to you smoothly.

 

We truly appreciate your patience and understanding—and thank you for choosing handmade.